1. Privacy Policy Overview
We are committed to respecting and protecting your privacy. This Privacy Policy sets out how REET FLOORING LTD collects, uses, and safeguards personal data obtained through our website https://reetflooring.site/, including when you browse our pages, submit an enquiry, request a quote, or book an appointment for flooring or wall covering services.
We process personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We aim to be transparent about the information we collect and to give you clear choices and control over how it is used.
This Privacy Policy applies only to our website and the services we provide through it. It does not cover third-party websites or services that may be linked from our site. We encourage you to review the privacy information of any external services you visit.
2. Types of Information Collected
We may collect and process different categories of personal and non-personal information about you when you interact with our website or contact our team.
2.1 Information you provide directly
When you actively submit information via our contact or quote forms, by email, or by phone, we may collect:
- Identification and contact details, such as your name, email address, telephone number, and postal address.
- Project and property information, including property type (residential or commercial), room types, approximate dimensions, existing surfaces, preferred materials (for example, hardwood, laminate, vinyl, carpet, tiling, or cladding), and any photos or notes you choose to share.
- Appointment and booking details, such as preferred appointment dates and times, site visit information, and installation timeframes.
- Communication content, including the messages, questions, feedback, or testimonials you submit to us.
2.2 Information collected automatically
When you browse our website, we may automatically collect certain technical and usage information, which typically does not identify you directly on its own:
- Device and browser information, such as IP address, browser type and version, device type, operating system, and screen resolution.
- Usage data, including the pages you visit, the time and date of visits, time spent on each page, referring and exit pages, and general navigation patterns.
- Approximate location, inferred from your IP address, to understand where our website visitors are coming from (for example, city or region level, not precise GPS data).
2.3 Cookies and similar technologies
We use cookies and similar tracking technologies to make our website work effectively, to understand how visitors use our pages, and to support certain features (for example, remembering your preferences). More detailed information is provided in the Cookie Policy and in section 8 of this Privacy Policy.
2.4 Special category data
We do not intentionally collect special category (sensitive) personal data through our website (such as health data, religious beliefs, or information about children). Please do not include such information in your enquiries. If you believe you have shared sensitive information, you may contact us to request its deletion (see section 9).
3. Use of Collected Information
We use the personal and non-personal information we collect for the following purposes, as permitted by UK data protection law:
3.1 Providing and managing our services
- To respond to your enquiries submitted via our Contact Us form, email, or telephone.
- To prepare and send quotes for hardwood flooring, laminate, vinyl, carpet fitting, tiling, cladding, or other services you request.
- To schedule and manage site visits, measurements, design consultations, and installation appointments.
- To manage our relationship with you as a customer or prospective customer, including providing customer service and aftercare.
3.2 Website operation and improvement
- To operate, maintain, and present our website, ensuring it is secure, functional, and accessible.
- To analyse aggregated usage patterns, for example which pages (such as Hardwood, Laminate, Vinyl, Carpet, Tiling, or Cladding) are of most interest to visitors.
- To troubleshoot issues, protect against errors, and enhance the performance, layout, and content of our website.
3.3 Communication and updates
- To communicate with you about your enquiry, quote, booking, or ongoing project.
- To send administrative messages such as confirmations, updates, or changes to our terms and policies.
- To share information about services that may be relevant to your project where permitted by law and your communication preferences.
3.4 Legal, regulatory, and business purposes
- To comply with legal obligations, regulatory requirements, and record-keeping duties.
- To establish, exercise, or defend legal claims, including in connection with contracts and disputes.
- To prevent and detect fraud, misuse of our services, or security incidents.
4. Legal Basis for Processing
Under the UK GDPR, we must identify a lawful basis for each way in which we process your personal data. Depending on the specific context, we may rely on one or more of the following legal bases:
4.1 Consent
We may rely on your consent when you choose to:
- Submit information through our online forms and agree to us using those details to contact you about your enquiry.
- Accept non-essential cookies and similar technologies that support analytics or marketing (see section 8 and our Cookie Policy).
You can withdraw your consent at any time where we rely on it, for example by adjusting your cookie settings or contacting us (see section 9). Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
4.2 Contractual necessity
We may process your personal data where it is necessary to take steps at your request before entering into a contract or to perform a contract with you. This includes:
- Responding to your requests for quotes and project proposals.
- Organising site visits, design consultations, and installation works.
- Managing our ongoing customer relationship and delivering flooring or wall covering services as agreed.
4.3 Legitimate interests
We may process your personal data where it is necessary for our legitimate business interests and where those interests are not overridden by your rights and freedoms. This can include:
- Operating, maintaining, and improving our website and services.
- Understanding how visitors use our website so that we can improve user experience and content.
- Ensuring the security of our systems, preventing fraud, and protecting our business.
- Keeping basic records of enquiries and projects for reasonable periods.
4.4 Legal obligations
We may process and retain certain personal data to comply with legal obligations, regulatory requirements, and accounting or tax rules, such as maintaining records of transactions and communications where required by law.
5. Data Sharing and Disclosure
We do not sell your personal data. We only share your information where this is necessary, lawful, and subject to appropriate safeguards.
5.1 Service providers and business partners
We may share personal data with carefully selected third parties who help us deliver our services, including:
- IT, hosting, and website service providers who support the operation, security, and maintenance of our website and email systems.
- Professional advisers such as accountants or legal advisers, where necessary for business, financial, or legal purposes.
- Trusted subcontractors or installation partners, where sharing limited information (for example, your contact details and property address) is required to carry out site visits or installation works.
These third parties are only permitted to use the information for the purposes we specify and must handle it in line with data protection laws and appropriate confidentiality and security requirements.
5.2 Legal and regulatory requirements
We may disclose your personal data where required to do so by law or in response to valid requests from public authorities, such as law enforcement or regulatory bodies. We may also share data where necessary to establish, exercise, or defend legal claims or to protect the rights, property, or safety of our business, our customers, or others.
5.3 International transfers
Our primary operations are based in the United Kingdom. If we use service providers located outside the UK (or who store data in other countries), we will take steps to ensure that appropriate safeguards are in place, such as using standard contractual clauses or ensuring that an adequate level of protection for personal data is provided in the destination country, in accordance with UK data protection law.
6. Storage and Security of Data
We take reasonable technical and organisational measures to protect the personal information we hold from accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.
6.1 How we store your data
Personal data may be stored within secured email accounts, project management tools, or cloud-based storage and hosting environments that are protected by access controls, authentication, and encryption where appropriate.
Access to personal data is limited to employees and trusted third parties who have a business need to know the information and who are subject to confidentiality obligations.
6.2 Data retention
We retain personal data only for as long as is reasonably necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. Retention periods may vary depending on the type of information and the nature of our relationship with you, but will generally follow these principles:
- Enquiry and quote information is typically retained for a period that allows us to manage follow-up communications and potential future projects.
- Customer and project records may be retained for longer periods required by law (for example, for tax or warranty purposes).
- Cookie data and analytics logs are retained in accordance with our Cookie Policy and the settings of the analytics tools used.
When personal data is no longer required, we will securely delete or anonymise it, unless we need to retain it to meet legal obligations or for the establishment, exercise, or defence of legal claims.
6.3 Security limitations
While we strive to use commercially reasonable means to protect your personal data, no method of transmission over the internet or method of electronic storage is completely secure. You are responsible for taking reasonable steps to protect your own information when communicating with us online, such as avoiding the inclusion of unnecessary sensitive data in website forms or emails.
7. Your Rights and Choices
Under UK data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and exemptions, but we will always respond to your requests in accordance with applicable law.
7.1 Your data protection rights
- Right of access – You have the right to request confirmation of whether we hold personal data about you, and to request a copy of that data along with certain related information.
- Right to rectification – You have the right to ask us to correct personal data that is inaccurate or incomplete.
- Right to erasure – In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected.
- Right to restriction of processing – You may ask us to restrict the processing of your personal data in certain situations, such as while we are verifying its accuracy or assessing an objection you have raised.
- Right to object – You have the right to object to processing that is based on our legitimate interests, particularly where it relates to direct marketing.
- Right to data portability – In certain cases, you may request that we provide your personal data in a structured, commonly used, and machine-readable format, or that we transmit it directly to another controller where this is technically feasible.
- Right to withdraw consent – Where we rely on your consent as the legal basis for processing, you can withdraw that consent at any time.
7.2 Exercising your rights
To exercise any of your rights, please contact us using the details in section 9. We may need to verify your identity before responding to your request, which helps us protect your information from unauthorised access.
We aim to respond to all valid requests within one month. In some cases, particularly where requests are complex or numerous, this period may be extended in accordance with the UK GDPR, and we will inform you if this is the case.
7.3 Complaints
If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues:
Information Commissioner's Office (ICO)
Website: https://www.ico.org.uk
9. Contact Information
If you have any questions about this Privacy Policy, our use of your personal data, or if you wish to exercise your data protection rights, you can contact us using the details below:
REET FLOORING LTD
Address: 38 Stuart Crescent, Hayes, England, UB3 2QS
Phone: +44 20 7353 6170
Email: [email protected]
Website: https://reetflooring.site/
When contacting us about your personal data, please provide sufficient information for us to identify you and understand your request. We may need to request additional details to verify your identity where appropriate.
9.1 Updates to this Privacy Policy
We may update this Privacy Policy from time to time, for example to reflect changes in our services, in applicable laws, or in the technologies we use. Any updates will be posted on this page with an updated "Effective date". We encourage you to review this Policy periodically to stay informed about how we protect your information.
If we make material changes that significantly affect how we process your personal data, we will take reasonable steps to notify you, which may include prominent notices on our website.
Explore our flooring and wall covering services
Once you are comfortable with how we look after your data, you can explore our full range of services or get in touch to discuss your project.